Home Moves Made Easy Limited

Company Number: 12979286
Registered Office: 16 Commerce Square, Nottingham, England, NG1 1HS

Standard Terms and Conditions of Removal and Storage

1. Our Quotation

1.1 Our quotation is a fixed price but does not include VAT, customs duties, or other government fees unless explicitly stated.

1.2 We may change the price or apply additional charges if any of the following circumstances occur which have not been taken into account when preparing our quotation:

• You do not accept our quotation in writing within 28 days of the issue date.
• The work is not carried out or completed within 3 months of your acceptance.
• Our costs increase due to currency fluctuations, changes in taxation, or increased fuel prices beyond our control.
• The work is carried out on a weekend, a Public Holiday, or outside normal working hours of 08:00–18:00 at your request.
• We have to collect or deliver goods from or to floors above the ground and first floor unless previously disclosed.
• The stairs, lifts, or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration.
• The approach, road, or drive is unsuitable for our vehicles to load or unload within 20 metres of the doorway.

2. Work Not Included in the Quotation

2.1 Unless agreed by us in writing, we will not:

• Dismantle or assemble flat-pack furniture.
• Disconnect or reconnect appliances, fixtures, or fittings.
• Take up or lay fitted floor coverings.
• Move items from an unboarded loft.

Our staff are not authorised or qualified to carry out such work.

3. Your Responsibilities

3.1 It is your sole responsibility to:

• Declare to us in writing the value of the goods being removed or stored.
• Obtain all necessary parking permits or permissions at your own expense.
• Be present or represented during the collection and delivery.
• Ensure that nothing that should be removed is left behind by mistake.

4. Goods Not to Be Submitted for Removal or Storage

4.1 The following items must not be submitted for removal or storage without our explicit written consent:

• Prohibited or stolen goods.
• Explosives.
• Gas canisters.
• Aerosols.
• Paints.
• Firearms.
• Jewellery.
• Watches.
• Money.
• Deeds.
• Plants.
• Perishable items.

If you do submit any of these items, we will not accept liability for loss or damage.

5. Booking, Deposits, Flexible Booking and Payment Terms

5.1 To secure a move date, a mandatory 30% booking deposit is required at the time of booking.

5.2 The remaining balance must be paid in full at least 10 days before the scheduled move date.

5.3 If a booking is made less than 10 days before the move date, 100% payment is required immediately to secure the slot.

5.4 If a booking is postponed or cancelled and the Customer has not selected the Flexible Booking Option, our cancellation charges are based on how much notice is given prior to the move date:

• More than 10 working days: No charge and full refund of the deposit.
• Between 5 and 10 working days inclusive: A charge equivalent to 30% of the total removal fee.
• Less than 5 working days: A charge equivalent to 60% of the total removal fee.
• Within 24 hours of the start of the move: A charge equivalent to 100% of the total removal fee.

5.5 Flexible Booking Option

At the Customer’s option, Home Moves Made Easy Limited may offer a Flexible Booking Option for a one-off fee of £165.

Where the Customer has selected and paid for the Flexible Booking Option, the Customer may cancel their removal booking before the removal service has commenced without being liable for the standard cancellation charges set out in Clause 5.4.

In the event of such cancellation, the £165 Flexible Booking Option fee will be retained by Home Moves Made Easy Limited and is non-refundable.

Subject to any other sums properly due under these Terms and Conditions, any remaining amount previously paid by the Customer in respect of the removal booking will be refunded.

The Flexible Booking Option applies only to cancellation of the removal booking and does not cover:

• Services already supplied.
• Storage charges.
• Additional services.
• Other sums properly due under these Terms and Conditions.

The Flexible Booking Option must be selected and paid for at the time of booking and cannot be added retrospectively after cancellation has occurred.

6. Storage Services, Fees, and Invoicing

6.1 Storage charges are calculated on a rolling 4-weekly basis and are payable in advance.

6.2 We reserve the right to review and alter storage rates. We will provide you with at least 28 days’ written notice prior to any increase taking effect.

6.3 If you wish to terminate your storage agreement and remove your goods, you must provide us with at least 14 days’ written notice.

6.4 Interest at a rate of 4% above the Bank of England base rate will be charged daily on any storage fees that remain overdue.

7. Our Liability for Loss or Damage

7.1 If you provide us with a written declaration of the overall value of your goods prior to the start of the work and pay our optional Standard Liability fee, our liability is capped at £25,000 for any single event, or the actual value of the lost or damaged item, whichever is less.

7.2 If you do not provide a declaration of value, or opt out of Standard Liability, our liability will be Limited Liability. In this case, we will pay a maximum sum of £40 per item which is lost or damaged as a direct result of our negligence.

7.3 Customer-Packed Boxes: We do not accept liability for loss of or damage to the contents of boxes, cartons or containers that have been packed or sealed by the Customer.

This applies regardless of whether the box or container shows external damage while in our care.

Where our employees pack the goods, the contents will be subject to our applicable liability arrangements, subject to these Terms and Conditions.

We are not liable for mechanical or electrical breakdown of goods unless there is evidence of external physical impact.

8. Time Limits for Claims

8.1 For goods which we deliver, you must advise us in writing of any loss or damage within 7 days of delivery.

9. Our Right to Hold Goods (Lien) and Power of Sale

9.1 We have a legal right to withhold some or all of the goods, known as a Lien, until you have paid all outstanding removal or storage charges due under this Agreement.

9.2 Power of Sale: If storage fees or other charges remain unpaid for 1 month, we reserve the right to send you a final 14-day notice.

If payment is still not received after this notice period expires, we have the legal right to sell or dispose of the goods to recover the outstanding debt and costs of sale.

10. Applicable Law

10.1 This contract is subject to the laws of England and Wales.

Customer Acceptance

By accepting this quotation, I confirm that I have read, understood and agree to the Standard Terms and Conditions of Removal and Storage provided by Home Moves Made Easy Limited.

I understand and accept the payment terms applicable to my booking, including any deposit, balance payment and cancellation charges stated in the quotation and these Terms and Conditions.

I also acknowledge that, where applicable, storage charges are payable in advance and that Home Moves Made Easy Limited may exercise its rights in respect of unpaid storage charges, including its right to retain and, where legally permitted, sell or dispose of goods in accordance with these Terms and Conditions and applicable law.